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Excellent can’t fault the system,saves a tremendous amount off my water bill. Had it a number of years, spare parts were easy to buy and fixing up was an easy learning curve
Many thanks for replacement parts
Thank you so much for your wonderful feedback! We’re thrilled to hear the system has helped you save significantly on your water bills and that getting spare parts was easy. It’s great to know the replacement process was smooth too. Thanks for being a loyal customer — we’re here whenever you need us!
— The Rainwater Terrace Team
I had been looking for replacement downpipes for my greenhouse for some time but only found the larger ones. It was good to find them here. They fitted perfectly
The water butt 25mm adapters don't actually fit the 25mm bore flexible pipe. And like everyone else, they have no adapter for a 40mm downpipe so that a diverter is possible. But very friendly and efficient.
Dear Hugh,
I am sorry to hear that you have had a problem with the adapter size you ordered. if you would like to email us at rainwater-terrace@design4plastics.co.uk we will be happy to assist as we have the correct size of tubing to fit all out adapters. We also stock 40mm adapters for smaller downpipes which can be found here https://www.rainwater-terrace.com/collections/diverters-adapters/products/40mm-downpipe-adapter.
If i can help you further personally my email address is sarah.brayshaw@design4plastics.co.uk
The original order was mistakenly delivered with an inlet pipe, but as some as I emailed stating mistake the correct outlet pipe was dispatched to me immediately with no quibble. Excellent service