You can view our FAQs here. If you still can't find the answer that you are looking for, please get in touch with us via the contact page or call us on 01937 845176.

There are fast flow hoses with taps on the side of each water container, these tubes are used to fill watering cans in as little as 20 seconds.

All our instruction manuals can be found here.

The capillary mats should be fitted white side down. Please refer to our fitting instructions here.

Yes, we have a range or adapters that suit downpipes that are 32mm, 36mm, 38mm 40mm and 50mm these can be found here.

Yes, we have by pass diverters that fit to downpipes that have already been cut which can be found here.
These take any excess water in a deluge down to the overflow pipe.

Yes, we have connector kits available here. We also sell water butt kits that include 2 water butts plus a linking kit which can be found here.

The Inlet pipe we supply is 19mm internal diameter 25mm outside diameter. This can be purchased here in longer lengths.

The outlet pipe we supply is 25mm internal diameter 32mm outside diameter. This can be purchased here in longer lengths.

Yes, this is possible. You will need a specialist rainwater diverter. We do not stock these but recommend looking at the Graf Rapido or Garantia Rain Collector Avanti to see if suitable for your downpipe. The pipe they supply is bigger than our inlet pipe so you will need to reduce it down to 19mm inside diameter. If you are unsure, please contact us and we will be happy to provide you with expert advice.

Yes, we sell side planters here. These come with a capillary mat so are ready to plant.

No, the Rainwater Terrace water butt is made of high-quality durable frost resistant plastic that can withstand cold temperatures.

No, if there hasn’t been any rain and your water butt is empty you can water the clip-on planters by filling the lid tray with water. This can be done by unclipping a planter and filling through where the planter fits or fill each tray through an empty planter slot if there is one.

The planters can only draw on the water in the planter trays they are clipped onto. They top themselves up when it rains. If they do dry out you can simply top them up with water from your Rainwater Terrace or, if they are empty, from the kitchen tap. Just remove one of the planters and top up the whole tray from there in one go.

Yes, we have converter kits which include all the parts you need to change the size or configuration of your water butt.
You can purchase a 2 tier to 3 tier converter kit here.

Yes, we have converter kits so that you can add to or change the configuration of your water butt.
You can purchase a 3 tier to 2 tier double converter kit here.

Yes the Rainwater Terrace water butt is modular so we sell all parts as spares. You can view our spare parts/accessories page here.

We do recommend that you add plenty of horticultural grit to your compost to help drainage, but you can also open up the holes in the bottom of your side planters to make them drain more quickly. Use a small Phillips screw driver or something similarly sharp.

Just give us a call on 01937 845176 and select Rainwater Terrace to talk to any humans available, or leave a message and we will get back to you.