Replacement outlet pipes and inlet pipes were purchased separately. Excellent, good delivery time, perfect product, fitted well and easy to install --could not fault it. Good to know you can purchase a full range of spares for the Rain Water Terrace water towers, we have 3 of them and they are invaluable.
Water Butt arrived as scheduled. Looks and is very sturdy.
Easy assembly of connectors and set up.
Been trying to find a water diversion for ages for Green house down pipe does the job!
The rainwater terrace water butts are excellent, so it was with some sadness that my delivery of the extra inlet pipe, designed to carry water from a down pipe further away, was faulty. Thankfully I was contacted fairly quickly and the issue was resolved, with the staff member working hard to ensure that I got the right piece and that future orders would be free of defects for other purchasers.
This gives me full confidence about ordering from the company in the future and I can highly recommend their customer service should you need it.
We hope that we have now resolved your issue with the damaged tubing, this ended up being a manufacturing defect we were un aware of so that you for drawing this to our attention. We can only apologise that you did not receive the reply to your original email as we do try reply to all our customer enquiries within 24 hours if not sooner.
Sarah - Rainwater Terrace.