OTHER RELATED ITEMS
New tubes appear to be upgraded design (from my approx 2020 purchase) generating much more air bubbles in water fed into large buckets. This may be the new ridges in the tubes which are a different colour than the originals (blue rather than orange,) meaning to consider upgrading ALL draintubes at same time if aesthetics is an issue.
Items easily found on the website. Simple to order and good delivery time. Box was a little large but understandable regarding item and not wanting it to distort in shape. Easy to replace the failed item and system now back in use.
Just what I wanted
Excellent service
I recently purchased the Drain Tube Kit for my 3-tier Rainwater Terrace setup and couldn’t be happier! From start to finish, the experience was top-notch.
The kit arrived promptly, well packaged, and within the expected delivery time. It’s clear Rainwater Terrace takes reliability seriously. The parts included taps, rings, bungs all matched perfectly, and installation was straightforward.
What really stood out was the customer service. I had a question about a fitting, and the team responded quickly, kindly, and with clear guidance. It’s rare these days to get help that feels both personal and knowledgeable.
Once installed, the drain tubes perform beautifully. No leaks, just smooth water flow, and peace of mind knowing my system is now restored with quality parts.
If I ever need another spare, I know exactly where to come. Highly recommend the Drain Tube Kit for any Rainwater Terrace owner looking for reliable, well-supported parts.
MRS J E
We didn't need the whole kit as the fitting bits didn't need renewing. Interestingly, the top tube split first and the second tube split within a couple of weeks. Surprised they only lasted three years.